Support 2 Talk provides independent speech and language therapy services for children and young people up to the age of 18.  We respect our clients' rights to privacy when we are handling their personal information. This privacy policy explains how we use any personal data we collect about you when you use our services. 

What information do Support 2 Talk collect about you?

Support 2 Talk will collect personal information about you when you contact us via our website, email or telephone. Our lawful basis for processing personal information is based on explicit consent given by clients requesting our services. 

We will only collect and hold personal information that is relevant for purposes of providing speech and language therapy services requested by our clients. Where the client is under the age of 18 years old, consent is obtained from the parent / legal guardian and  information relating to them will also be collected. 

Initial and ongoing assessment is integral to providing an effective service to our clients. Personal information relating to a client’s developmental history, health history and educational progress (where applicable) enables the therapists at Support 2 Talk to carry out comprehensive assessment of the speech, language and communication needs of our clients. We will only ask for information that is relevant to the assessment and therapy process. You do not have to provide us with this information, but not providing this information may affect the quality of the assessment and intervention that we are able to carry out.

A detailed breakdown of the types of data we may collect and what we do with it can be found in the document 'What personal data we hold, what we do with it and who we share it with'.  A copy is available on request.

How will Support 2 Talk use the personal information about you?

Support 2 Talk will create and store an electronic record for each client once a signed referral consent form has been received. The record will be held in a secure client record management system called WriteUpp provided by Pathway Software Ltd.  WriteUpp is ISO27001 certified and GDPR compliant. Data is kept secure using 256-bit SSL encryption with secure cloud back up.  The record will contain information that enables the therapists at Support 2 Talk to provide services as requested by the client. 

All information will be held and processed in line with the principles of the Data Protection Act.  Christine Gareis is registered as a Data Controller on behalf of Support 2 Talk with The Information Commissioner's Office (ICO) Registration Reference ZA325368.

Sharing Personal Information

The therapists at Support 2 Talk will not share your personal data with third parties without your consent unless there is a legal duty or requirement to do so. In such exceptional cases, for example in cases of safeguarding and child protection, the client will be informed by the therapist at Support 2 Talk that their data has been shared, and the data sharing may have to take place without the prior consent of the client/carer.  

Consent to share data with third parties is requested explicitly via the Support 2 Talk referral consent form. Where consent has been given to share personal data with third parties, this will only take place where this is deemed beneficial to the care of the client. 

Consent to share personal data with third parties can be withdrawn at any time by contacting Support 2 Talk via email at info@support2talk.co.uk or by telephoning +44 (0)7810 800 982. 

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at info@support2talk.co.uk or write to us at the address below.

We want to make sure that your personal information is accurate and up to date. You may ask to correct or remove information that you think is inaccurate by contacting us at the address below. 

Retention of Records

Client records will be held for a period of eight years after the care provided by Support 2 Talk (previously trading as Steps 2 Talking) has ended. In the case of clients under the age of 18 years, records will be held for a period of 8 years following the date at which the client gains legal capacity which is usually from the age of 18.  At the end of the eight-year period the client record will be permanently deleted unless otherwise requested by the client/carer.

Other websites

The support 2 Talk website contains links to other websites. This privacy policy only applies to the Support 2 Talk website. Therefore when you link to other website you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under review and we will place any updates on this web page. This privacy policy was last updated on 2 May 2021.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

· By email at info@support2talk.co.uk

· Or write to us at: Christine Gareis, Support 2 Talk, 223 Quarmby Road, Huddersfield, HD3 4FB